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Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
Yes, the MARSTEK CT002 is compatible with the MARSTEK VENUS, JUPITER, and SATURN series. The CT002 is a smart meter specifically designed for these energy storage systems. It seamlessly connects with the devices, monitors energy usage in real-time, and optimizes charging and discharging strategies. By combining these products, users can achieve more efficient power management, energy optimization, and cost control, further enhancing the overall performance of the system.
First, the MARSTEK CT002 should be installed by a professional electrician on the DIN rail of the home distribution box Then, connect the CT002 to the energy storage system via the App, and go to the energy storage device settings in the App to select and configure the CT002. After configuration is complete, the CT002 will start monitoring energy usage in real-time and transmit data to the energy storage system, enabling intelligent management and optimization.
Be sure to have a professional electrician perform the installation of the MARSTEK CT002 as it requires opening the home electrical distribution box and wiring work. We provide detailed installation instructions and video guides for you and the electrician. You can click here to view: Instruction manual and video guide.
The MARSTEK CT002 comes with a 10-year warranty. If the product encounters any quality issues within the warranty period, you can contact Marstek Energy’s after-sales service team for repair or replacement. It is recommended that you keep the proof of purchase when buying, so that you can provide the necessary information if required.
The MARSTEK CT002 smart meter supports firmware upgrades. You can obtain the latest firmware version via the Marstek App and follow the instructions to upgrade, ensuring the device always has the latest features and performance. If you do not receive the firmware update notification, please contact the after-sales service team promptly.
The MARSTEK CT002 smart meter strictly adheres to Marstek Energy’s privacy policy when collecting and transmitting data to ensure the security of your personal information. All data collected is solely used for the functionality of the product and service optimization and will not be used for unauthorized purposes. If you have any concerns about data privacy or need further information, please feel free to contact our customer service team, and we will be happy to assist you.
The MARSTEK CT002 can monitor the three-phase current in your home in real time and manage the energy storage system to supplement power to each phase, thereby balancing the three-phase load. However, if the load on one phase is too high, even with additional power from the energy storage system, it may not be enough to meet the overload demand. We recommend evaluating the load on each phase and properly distributing household appliances to avoid overloading. To resolve the issue, in addition to optimizing load distribution, you may also consider increasing energy storage capacity or adopting more advanced power management strategies to ensure balanced three-phase loads in your home.
